This Privacy Policy explains what information 388wan collects from registered players in Pakistan, how it is used, how long it is kept and what rights you have over your own data.
Before reading the full policy, here's a plain-language overview of the most important points for 388wan players.
We collect the information you provide during registration — name, email, phone number — plus transaction data, device information and gameplay activity. We do not collect more than we need.
Your data is used to operate your account, process PKR deposits and withdrawals via JazzCash, Easypaisa and other channels, manage the VIP programme and provide customer support.
We share data only with the payment processors, fraud detection services and technical infrastructure providers required to run the platform. We do not sell personal data to third parties.
Account data is protected with encryption in transit and at rest. Access to personal data within 388wan is restricted to staff with a legitimate operational need. We conduct regular security reviews.
We keep account data for as long as your account is active. After closure, certain records are retained for the period required by applicable financial record-keeping standards, then deleted.
You can request a copy of your data, ask for corrections, request deletion where permitted, and withdraw consent for marketing communications. Requests are handled through the support team.
Plain language commitment: We've written this policy to be readable. Legal documents don't have to be confusing. If anything in here is unclear, contact the support team and they'll explain it in plain terms.
388wan is an online gaming platform operated for players in Pakistan. When you create an account, make a deposit, place a bet or contact the support team, you share certain personal information with us. This Privacy Policy explains what that information is, why we collect it, how we use it, and what controls you have over it.
By creating a 388wan account or using any part of the platform, you confirm that you have read this Privacy Policy and understand how your data is handled. If you do not agree with any part of this policy, please do not use the platform.
This policy applies to the 388wan website, mobile app and all associated services. It covers data collected from players in Pakistan and is written with a Pakistan audience in mind — though the underlying data handling principles apply universally to all registered users.
The personal data we collect falls into several categories depending on how you interact with the platform.
| Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, username, password (hashed) | At account creation |
| Identity Verification | Government-issued ID, proof of address, selfie for verification | During KYC verification |
| Payment Data | JazzCash number, Easypaisa account, bank account details, transaction history in PKR | During deposits and withdrawals |
| Activity Data | Games played, bets placed, session duration, cricket and PSL bet history, VIP point totals | During platform use |
| Device & Technical Data | IP address, browser type, device model, operating system, app version | Automatically on access |
| Support Data | Chat transcripts, email correspondence, issue descriptions | When contacting support |
We collect only the data that is necessary for the purpose stated. We do not collect sensitive personal data such as biometric data beyond what is needed for identity verification, and we do not collect data about your religious beliefs, political views or health status.
The data we collect serves specific operational purposes. The main ones are:
We do not use your data for automated decision-making that produces significant legal or similarly significant effects on you without human review. Responsible gaming flags, for example, are reviewed by a member of the support team before any account action is taken.
388wan does not sell personal data to third parties. Data is shared only where it is necessary to operate the platform. The categories of recipient are:
All third-party service providers who handle personal data on behalf of 388wan are required to handle that data securely, use it only for the specified purpose, and not retain it beyond the period necessary for that purpose.
Because 388wan handles real-money transactions in PKR, identity verification is part of the process. When you request a withdrawal — particularly larger amounts — we may ask you to verify your identity by providing a copy of a government-issued ID and a recent proof of address. This is standard practice for platforms handling financial transactions and is not a reflection of any concern about your account.
Payment data — including your JazzCash number, Easypaisa account details or bank account information — is handled securely. Full payment credentials are not stored on the 388wan platform beyond what is needed to process the transaction. The actual transmission of funds is handled by the payment provider, who operates under their own security and data protection standards.
Important: 388wan will never ask for your full payment credentials, PIN or OTP through live chat or email. If you receive a message claiming to be from 388wan asking for these details, do not respond and contact support immediately through the platform.
388wan uses cookies and similar tracking technologies to operate the platform. Cookies are small text files stored on your device when you access the platform. They serve several purposes:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but may affect certain preference-based features. The mobile app uses equivalent technologies — device identifiers and local storage — for the same purposes.
We keep personal data for as long as your account is active and for a defined period after account closure. The retention period for different types of data is as follows:
When data is no longer needed, it is securely deleted or irreversibly anonymised. Anonymised aggregate data — for example, statistics about platform usage or game popularity — may be retained indefinitely as it cannot be linked back to any individual.
388wan applies technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration. These measures include encryption of data in transit using TLS, encryption of sensitive data at rest, access controls that restrict data access to authorised personnel with a legitimate operational need, and regular security assessments of the platform infrastructure.
No system is entirely immune to security incidents. In the event of a data breach that poses a risk to your rights, 388wan will notify affected users as quickly as practicable and take immediate steps to contain the incident.
Your own account security also matters. Using a strong, unique password and not sharing your credentials with anyone reduces the risk of unauthorised access to your account. 388wan is not responsible for losses arising from account compromise caused by factors on your side — reused passwords, device malware or sharing credentials with others.
As a registered 388wan user, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team through live chat or at [email protected].
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data we hold about you.
Request deletion of your data where there is no legitimate reason for us to keep it.
Ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
Receive your data in a structured, commonly used format where technically feasible.
Unsubscribe from marketing communications at any time through your account settings or by contacting support.
Requests are typically handled within a reasonable timeframe from the date of receipt. In some cases — particularly for deletion requests — legal record-keeping obligations may prevent complete deletion of certain records, in which case we will explain what can and cannot be removed and why.
388wan is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we have reason to believe an account was registered by a minor, the account will be suspended, any balance will be withheld and the matter will be reviewed. If you believe a minor has registered an account on 388wan, please contact the support team immediately so the account can be investigated and closed.
Parents and guardians in Pakistan concerned about minors accessing online gaming platforms should be aware that parental control software is available for both Android and iOS devices and can be configured to restrict access to gaming applications and websites.
388wan may update this Privacy Policy from time to time. Where changes are material — meaning they significantly affect how your data is used or your rights over it — registered users will be notified by email or through an in-platform notification before the changes take effect. The "Last updated" date at the top of this page reflects the date of the most recent revision.
Continued use of the 388wan platform after the effective date of a policy update constitutes acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, you can reach the 388wan team through the 24/7 live chat on the platform, or by writing to [email protected]. Please include your registered username and the nature of your query so the team can locate your account and respond accurately.
Responses to data rights requests are handled within a reasonable period. If you are not satisfied with how a data concern has been handled after raising it with the support team, you may escalate the matter in writing and it will be referred to a senior review.
Play Responsibly: 388wan is for adults aged 18 and above only. Always set a session budget before you start and stick to it. Gaming is entertainment — not a source of income or a way to recover previous losses. If you ever feel your gaming is becoming difficult to manage, visit our Responsible Gaming page for self-management tools and practical guidance.